The Governance e-Transformation Journey Goes On!

We are starting the New Year with important challenges for our work, as the 2014 Action Plan was recently approved by the Government Decision no. 1096 on December 31, 2013. This is a very good opportunity for us to thank our partners inside the government, private sector, civil society, development organizations, and government counterparts from around the globe for helping us start and walk the e-Transformation Journey. But most importantly, we thank our citizens who have been using e-services and are demanding more Digital Government!

So far we have laid technological foundations for an innovative and smart public sector in our country. Yet, we will continue partnering and dwelling on the expertise, experience, best practices and enthusiasm of many champions of change inside and outside the government, citizens, government CIOs and IT managers, technology companies, civil society, international counterparts to deliver Digital Government in Moldova.

Our priorities for 2014

On December 26, 2013, the Government restated its commitment to meet demands of its digital citizens and address the problems of public sector performance, insufficient transparency, corruption and public service delivery.

This means that Open Data by Default Policy, opening government data, government transparency remain the key priorities of government’s actions to support the implementation of open government agenda and Moldova Open Government Partnerships commitments.

Launch of e-services for business, like electronic fiscal invoice, registry of controls, transport e-certificates are to contribute to a more “pleasant” interaction between the business and government. The Government starts the implementation of e-admission to universities service, e-services for farmers related to issuance of subsidies and import-export authorizations. Online registration of real estate transactions and setting up or closing a business are two priority e-services on our agenda for 2014, as well as e-authorizations for commercial activity.

To briefly re-evaluate the above, our priority will be to offer citizens and business a diverse portfolio of public services that could be requested and signed with digital signature, including Mobile Digital Signature and paid online through MPay service.

What we have done so far

The e-Government Center, the Chief Information Office of the Government (CIO), was established in August 2010 and mandated by the Government to enable Digital and Open Government by Default. Sectorial implementation of the Governance e—Transformation has been facilitated through the Council of e-Transformation Coordinators (Government CIOs Council), set up by the Government in April 2011.

During the last 3 years, we equipped the government with e-government infrastructures and tools to deliver high-quality public services online. These e-infrastructures harness the advantages of cloud computing (MCloud/G-Cloud), mobile technologies (Mobile eID), on-line payments (MPay), platform for e-Registries & e-Authorizations (ECMP), and can be reused by government agencies to deliver sectorial e-services faster and at lower costs.  The full list of e-government services and e-infrastructures developed in the last two years is presented on egov.md and servicii.gov.md. These achievements are the results of commitment and collaboration among government Coordinators for e-Transformation, sectorial ministries and external partners.

E-government capabilities – in which governments offer services online to citizens, businesses, other government entities, and employees – is a crucial part of our country’s technological development and its strive to join the European Union and EU Market/Digital Market.

Which is the rationale of what we do?

Social Media, Mobile Technologies, Cloud, Data are reshaping our reality and disrupting the way we live, work and live! We live in the Age of Hyperconnectivity, Mobility and Digital customers, citizens, businesses and so on.

Change is the norm in the world of digital technology, and in reality, the world itself. Change is inevitable and the pace that change is happening is crucial. For the sake of our people, the government should embrace and not fear change. A Digital Government enables the public sector to respond, adapt and benefit faster and with fewer resources from the Change around us. Digital technologies and e-government solutions play a key role in reshaping the way people and governments talk to each other.

We can leverage the power of new technological tools and capabilities to deliver better and personalized public services, embed new ideas and behaviors such as collaboration, citizen-centered, co-creation, to better serve our fellow citizens.

What we have learned so far

The e-Transformation of our government is a Journey with a clear destination: a more transparent government and better public services for its citizens. Governance e-Transformation requires raw courage at all levels of government to drive change forward and implement new e-services in the face of stark opposition and deep-rooted complacency to keep the status-quo.

In government, technology is rarely the problem. The problem is a culture and institutional legacies in public sector that resist change and make new initiatives and improvements difficult to achieve.

We will get into the specifics on challenges and highlight champions of digital change in government, during our next blog postings.

Take it as our commitment that the Governance e-Transformation Journey goes on! Yet we count on you being part of this journey. You are welcome!

Stela Mocan

Director Executiv Centrul de Guvernare Electronică

 

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